All of our products are free from mineral oil andpetroleum. We do not use any derivatives from the petrochemical industry in ourformulas.
All our products are free of sulfate detergents.
All of our products are free of silicones.
All our products are free of formaldehyde.
No,we do not offer travel and trial size products at this time.
We are very proud to offer products that are 100% vegan and therefore perfectlysuitable for vegetarians and vegans. We do not use any ingredient of animalorigin and our collection is not tested on animals. We perform numerousthird-party safety and efficacy tests on human volunteers, but never onanimals. We are committed to our cruelty-free pledge to never test on animalsor allow others to test on our behalf.
Our formulas contain a light and natural fragrance that evokes the notes of freshlyharvested Chébé, traditional perfumes and incense from Chad. The fragrancefollows the strict ECOCERT guidelines. We promise that each formula isrigorously tested to ensure that they are non-irritant and non-sensitizing.
All our products are formulated and made in France. We adhere to the EuropeanUnion’s cosmetic regulations, which are considered to be the strictest in theworld. Our products follow an extremely demanding multi-year validationprotocol before making it to your hands. Our team of specialists (botanists,toxicologists, formulators, designers etc.) carries out very strict qualitycontrol at every level of product creation. Each product we make is subject toextensive safety analyses and tests. Clinical trials, efficacy and usage testsare carried out under dermatological control by independent institutes.
Most of our items have a shelf life of 2-3 years from the date of manufacture,unopened. You do not need to refrigerate them; just store them in a cool darkplace. We invite you to check the individual packaging of each product for theexpiration date.
In order to create a collection suitable for pregnancy and breastfeeding, we formulateall of our products without retinol, sulfate detergents, parabens, urea, DEA,TEA, Phthalates and Formaldehyde. Please contact your doctor or your midwife incase of doubt.
Our products are suitable for the whole family, from the youngest to the oldest!
We do not have a recycling program for our packaging at this time. All glass, plasticand paper containers are all 100% recyclable. We strongly encourage you to dothis and also to reuse the different packaging compounds as much as possible.
Please write us via firstname.lastname@example.org.
Please write us via email@example.com.
After placing an order onsalwapetersen.com, you will receive an email notification to the email addressyou provided when ordering. Please check your junk / spam folder in case ourcommunication has been filtered.
The order confirmation emailyou receive does not confirm that your order is being fulfilled and shipped.Once your order is filled and is on its way, we'll send you a shippingconfirmation email to confirm. If we cannot fulfill your order, a customerservice specialist will contact you as soon as possible.
To cancel or modify an order,please contact us (link to contact form) or write to us at firstname.lastname@example.org within half an hour ofplacing your order. We will do our best to meet your demand based on volume,but there is no guarantee.
We produce in small batchesand in limited quantities. Each order from salwapetersen.com cannot have morethan 5 to 10 units of the same item. Some limited edition items and other setsmay be limited to one or two units.
Note: Items on our website are not available for purchase for commercial and / or resale purposes. Please see our terms and conditions formore details.
Freebies or discounts canonly be applied to items currently in stock, and only for the duration of thepromotion.
ORDERS, PAYMENTS AND INVOICING
Retail prices shown are in EUROS (EUR), and in AmericanDollars (USD) for our US website.
We accept most major credit cards, including Visa,Mastercard, and American Express credit cards for orders on SalwaPetersen.com.
We do not accept cash, personal checks, money orders,Paypal, money transfers such as WESTERN UNION, googlepay, applepay, or cash ondelivery.
SALWA PETERSEN reserves the right to cancel any orderplaced on its site.
We charge 1 to 2 business days after sending a shipping confirmation email.
First, double-check to make sure all shipping and billing information is correct. If you are still having problems, please send us anemail to email@example.com.
SHIPPING & DELIVERY
We offer delivery with DHL Express International. Allorders placed before 12 p.m. Berlin time Monday through Friday (excludingholidays) are usually shipped the same day. All our shipments are GoGreen certified therefore are climate neutral. Free international delivery is offeredfor all orders over 150 euros, whatever the destination.
The shipping costs depend on your final destination. They are calculated at checkout. We offer you the shipping costs for all orders of an amount greater than or equal to 150 euros, regardless of the destination.
Once your package has left our warehouses, you will receive it within 2 to 7 working days depending on the destination, excludinga ny delays in customs services where applicable. Due to the high volume of orders during the holiday season and other promotional periods, some shipments may be delayed.
In addition to this, you need to know more about it.
We deliver to all countries where DHL Express International delivers. This list of countries may change at any time without notice.
We offer the "delivery on demand" service withour partner DHL Express International. If you are not available, you can changethe delivery address and choose a new time that suits you. In addition to this,you need to know more about it.
All orders placed on our website require a signature uponreceipt.
Shipping charges do not include any internationalcustoms, duties, tariffs or brokerage taxes. All applicable taxes and dutieswill be paid by the customer and are due to the carrier. Contact the customsoffice in your destination country for information on applicable taxes or thevalue limit in order to clear customs.
Packages can be held at the local sorting facility untilcustoms are cleared. Customs charges may be applied after receipt of thepackage.
We are not responsible for refunds if:
•Packages arerefused due to high duties and taxes.
•Packages arenot picked up by the recipient.
•Packagescannot clear customs due to restrictions.
•Items missingbecause confiscated by customs.
RETURNS & EXCHANGES
If you are returning packages or items, be aware that you can do so within 30 working days from the date of delivery. Please note that each item must be returned in the same condition as when they were received. Products must not be opened and must be returned in their original packaging (with transparent packaging). The return obligation includes all items of the shipment, including the outer packaging, filling, tissue paper, postcard ande-commerce box. We reserve the right to deduct the corresponding amount if theshipment is only partially made.
The sale of any item that has been personalized is by definition final.
Shipping costs are not covered by SALWA PETERSEN. Contact us by email within 30 days of receiving your order to obtain a returnauthorization and instructions to to follow. Shipping charges, customs duties,and additional charges are not eligible for refunds.
Contact us immediately if you receive a defective or damaged product by email.
We will refund you to the original payment method within 30 business days of receiving the return shipment with email confirmation (firstname.lastname@example.org).
Please contact our customer service for assistance. We are available by e-mail (email@example.com) and via our "Contact us" page. Replacement packages are determined by the availability of the items purchased.
SALWA PETERSEN is not responsible for any items returned without authorization provided by our customer service team.
Returned items are your responsibility until they reachus, so make sure they are properly packaged and cannot be damaged on the way. We strongly recommend that you return your package with a tracking number.
We make every effort to process refunds as quickly as possible. Your refund will be made within 30 working days of receiving your return to our warehouse. Refunds are applied to the original payment method.
SALWA PETERSEN is not responsible for any items returned without the prior authorization provided by our customer service team.
We are not responsible for any items returned to us in error. (It happens!) It is not always possible to locate the items, but if we do and you want to collect them, we may ask you to cover in addition to the cost of delivery, a handling fee.
The refund credit will be offered in the form of another electronic gift card to be used only on SALWAPETERSEN.COM
CHÉBÉ DU TCHAD™
Our proprietary 100% natural blend of organic Chebe seeds sourced directly from Salwa Petersen’s own family estate in Chad and selected from an exceptional harvest is our “secret sauce."
We do not use any ingredient of animal origin and test only on human volunteers
Sustainable Business Practices
Recyclable packaging. Paper from well managed forests. Natural, wild harvested, organic and fair traded ingredients. Green electricity. Water returned clean to nature. Carbon neutral shipments.
We donate 2% of our proceeds to support conservation projects in Chad with African Parks Network.
We are available to answer all your questions. Please email us: firstname.lastname@example.org or fill out our contact form.